Pricing, Terms and Conditions. Simples.

Terms & Conditions – IT Sales, Support & Repair Services

Acceptance of Terms

By booking, approving, or engaging services from Simply Synced, you agree to these Terms & Conditions. These terms apply to all services unless otherwise agreed in writing.

Services

We provide IT support and repair services including:

  • Hardware diagnosis and repair

  • Software troubleshooting

  • Data recovery (where possible)

  • Network setup and support

  • General technical assistance

We do not guarantee that all faults can be repaired or that data recovery will be successful.

Service Limitations

All services are provided on a best-effort professional basis. Outcomes, performance improvements, and data recovery success are not guaranteed. Some repairs may require third-party parts or services, which may cause delays outside our control.

Pricing & Fees

  • All pricies are inclusive of GST

  • $165 Per Hour (Unless otherwise stated Verbally or Written)

  • Minimum charge: 1 hour per callout ($165 minimum)

  • Travel: $1.65 per kilometre (One Way)

  • Emergency or Afterhour callouts are priced verbally

  • Free travel zone: Within 10km of Moonta (Moonta, Moonta Bay, Port Hughes, etc.)

  • Fixed-price quotes may be provided for complex work

  • Pricing may vary due to demand, unforeseen factors, or operational costs

  • Late fee of $10 per week charged if invoice goes unpaid (Payment upfront or on completion is requested unless advised otherwise)

Call-Outs & Travel

A call-out fee applies and is non-refundable once attendance has commenced. Travel time and distance may be charged. Missed appointments or short-notice cancellations may incur a $50 fee.

Customer Responsibilities

You agree:

  • To back up all important data before service

  • That we are not liable for data loss unless caused by proven negligence

  • To disclose known faults or prior repairs

  • That all devices are legally owned and accessible

Data Loss & Backup

You are solely responsible for backing up all data prior to service. We accept no liability for data loss, corruption, or system failure.

A full backup service can be requested in writing before work commences and may incur an additional charge.

Refund Policy

We comply with the Australian Consumer Law (ACCC).

  • No refunds are provided once services have commenced or been delivered

  • Services are considered time-based labour and consultation

  • Physical goods are non-refundable once supplied, except at our discretion or where required by law

Quotes & Pricing Adjustments

Quotes are estimates unless stated otherwise. Additional issues discovered during work may incur extra costs. You will be notified before any additional work is undertaken.

Payment Terms

Payment is due upon completion (sometimes invoiced for 7 days) unless otherwise agreed in writing. Devices may be retained until payment is received. Late payments may incur additional fees of $10 per missed week.

Warranty on Workmanship

Limited warranty: 30 days (labour only)
Does not cover:

  • New or unrelated faults

  • Physical damage after service

  • Changes made by the customer or third parties

  • Changes to the device casued by the hardware or software manafacturer

Liability Limitation

To the maximum extent permitted by law:

  • No liability for indirect or consequential loss (including data, income, or business loss)

  • Liability is limited to the cost of the service provided

  • Not responsible for pre-existing faults or issues discovered during diagnosis

Australian Consumer Law (ACL)

Nothing in these terms excludes your rights under Australian Consumer Law.

Where applicable, remedies may include:

  • Re-supply of services

  • Re-performance of services

  • Refund (only where required by law and at discretion where permitted)

Unclaimed Devices

Devices not collected within 30 days may be considered abandoned and may be disposed of or recycled in accordance with applicable laws.

Access & Security

You authorise us to access devices as required. We are not responsible for account locks, passwords, or security restrictions preventing service completion.

Third-Party Software

We are not responsible for licensing, activation, or compliance issues unless explicitly included in the service.

Force Majeure

We are not liable for delays or failure caused by events outside our control, including outages, supply issues, or natural disasters.

Privacy

We handle personal information in accordance with the Privacy Act 1988 (Cth) and use it only for service delivery unless legally required otherwise.

Governing Law

These terms are governed by the laws of South Australia and the Commonwealth of Australia.